How can I return my ordered product?
You can return your product (s) within 30 days in the Netherlands and Belgium. Make sure that the products have not yet been worn and that the cards are still attached. Returns are at your own expense.
- Due to our express desire to harm the environment as little as possible, we make an urgent appeal to our customers by carefully placing an order. And don't just order a lot of different clothing sizes out of laziness and return it virtually untouched after receipt. As a result, new packaging often has to be used, several parties have to be put to work and it may be necessary to drive unnecessarily.
- If we find that clothing has been worn demonstrably for longer than just fitting, we have the right to refuse the returned clothing.
- Even as soon as clothing is returned and clearly smells of unpleasant body odor, we reserve the right to refuse the return shipment, or to charge / deduct the relevant item from the return amount.
- You will receive the amount back as soon as possible, and no later than 14 days after you have notified us that you want to cancel, in the same way as you paid us. We may wait with the refund until we receive the item (s) back or until you demonstrate that you have sent the product (s) to us.
- You can also cancel in another way or send your return. As long as it is clear that you want to withdraw. In that case, you can report your return via this e-mail address: firstname.lastname@example.org or send your return directly to the following address together with the return slip. In any case, state the order number, your name and address details;
How do I get the amount of my returns back?
You will get your money back in the same way that you paid it to us. Below you can read how the refund works for the different payment methods:
- Pay later (Afterpay). The amount of your returns will be deducted from the outstanding amount.
- iDeal. We will refund the amount to your account.
- Credit card. The amount will be refunded to your credit card.
- PayPal. We ensure that your return amount is returned to your Paypal account.
- We always pay you back as soon as possible, and at the latest within 14 days. We can wait to pay until we have received your return properly.
- Unfortunately, it happens that someone deliberately orders multiple items in order to be able to order shipping costs free and then returns a few of the ordered items indiscriminately. In this case we will still charge shipping costs and deduct this from the return amount.
How can I exchange my product and order another product?
The wrong size or not quite the right color? Return the products you don't want and place a new order.
What is the right of withdrawal and how do I use it?
The right of withdrawal means that you have the right to terminate the purchase agreement within 14 days of receipt of your order without stating reasons. The consumer can dissolve an agreement regarding the purchase of a product without giving reasons during a reflection period of 14 days. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s). You have 14 days after notification of the return to return the product.
The said reflection period starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
- If the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, provided that he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
- If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part.
- The depreciation of clothes that have been used more than necessary to assess the nature, characteristics and functioning can be passed on to the consumer.
- The consumer will receive a confirmation e-mail after an order, which contains a link to the European model withdrawal form. The consumer can make use of this if he wishes.